FAQs

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General

How do I sign up for a BioRender account?
Simply go to our sign-up page and follow the instructions to create an account.

How do I change my password?
On the sign in page, click the ‘Forgot password’ link to reset your password.

What devices are supported for using BioRender?
BioRender is a web-based application, which means you can login to your account from any computer. It is currently not optimized for mobile devices (ie phones, tablets). 

What kind of browser should I use BioRender on?
We recommend using Google Chrome browser for optimal experience. If you prefer using Safari, Firefox or Internet Explorer, please update your browsers to the most recent version.
 

Pricing 

What are the different pricing options?
Professional pricing is $79/month.
Academic pricing is $39/month when you sign up with a valid .edu email address (proof of institutional affiliation may be requested). 

How do I get a free trial for BioRender?
New users are eligible for a 7-day free trial, after which you must select an academic or professional payment plan.

I have a larger team (10+ people) - how do I request an enterprise plan?
Please contact us at support@biorender.io and we would be happy to discuss pricing options for larger teams. 

I have a friend who would love to use BioRender - can I get a referral bonus?
Of course! Sharing is caring. Please send us their email to referrals@biorender.io and we’ll credit you for 1 free month of BioRender after they sign up.


Creating an illustration:

How do I create an illustration?
Getting started is easy! Simply click ‘New Illustration’ from the Gallery page, name your illustration, and you’re ready to go. Click and drag any asset from the library panel onto the canvas, or search for an image using keywords.
You can also follow our step-by-step tutorial (coming soon!).

How do I share an illustration with another user?
When you’re signed in to BioRender, open the image you’d like to share and click the “Share” button on the top right corner of your screen. Enter the email address of the person you’d like to share with. If they’re already a BioRender customer, they’lll be able to edit and save the illustration to their Gallery as their own independent illustration. If they’re not a BioRender customer yet, they’ll be able to see a preview of the illustration. 

Where can I find the illustrations that I’ve already created?
All illustrations can be found in your Gallery tab. Illustrations shared with you by other BioRender users will be labelled with a red ‘bell’ symbol until you make any edits to that illustration.

Help! I forgot to save my illustration and my computer/browser crashed - can I retrieve a previous version somehow?
Possibly, depending on the situation. In the Gallery page, select ‘List View’ in the top right. Select ‘Version History’ and you can view up to 100 history states of the illustration. And always try to save regularly! Command+S on a Mac or Ctrl+S for Windows also works :)

I made some changes to my illustration that I don’t like - can I go back to a previous version?
In the Gallery page, select ‘List View’ in the top right. Select ‘Version History’ and you can view up to 100 history states of the illustration.
 

Licensing and usage:

How do I cite BioRender in a publication? Is this necessary?
We ask that any images published in print or on the web be cited with the credit ‘Created with BioRender’. Users who have purchased the academic or professional licence must accompany all published images with this citation. Enterprise clients must follow the licensing and citation as agreed upon in the contract.

Where am I allowed to publish my BioRender illustrations?
Under the academic license, we allow publishing of illustrations for educational purposes (ie lab meetings, conference talks, lectures, presentations, academic websites, lab websites, journals). 
Under the professional license, we allow these same criteria as well as publishing on company websites and promotional material. 
 

Privacy

How secure is my data?
We take privacy very seriously. All of your data is tightly secured, which means your illustrations and personal info are safe with us. 

Who can see my projects?
All of your illustrations are private. We suggest you keep your personal login and password private, and not to share with friends/colleagues. You are able to securely share illustrations using our ‘Share’ function within the application, however!